What is Last-mile Pickup and Delivery

What is Last-mile Pickup and Delivery? : Definition & Solutions

If you have a habit of ordering any product online, then you must have heard of pickup delivery services. In 2023, consumers want everything delivered to them.

This includes buying something cheap, without delivery charges, better quality, or faster delivery. Now to make this work easier, businesses have discovered a trick. 

This trick is nothing but last-mile delivery. Which starts from the nearest distribution hub of the business to the destination. But when it comes to delivering a single order to the customer; this delivery becomes very expensive for the business.

What is Last-mile Pickup and Delivery?

Last-mile pickup and delivery is the final stage of the supply chain. At this stage, goods are transported from a transportation hub to their final destination. It is a critical part of the supply chain

As it is the last interaction between the customer and the e-commerce business. Most of the clients complain at this stage as well. 

Even if the complaint is bad packaging or delay in delivery. Pickup delivery services, local delivery services, and courier pickups are all part of the last-mile delivery process. 

Pickup delivery services involve customers picking up their orders from a designated location. Local delivery services involve delivering goods to customers within a specific area. 

Courier pickups involve a courier picking up goods from a customer and delivering them to their destination.

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Solutions for Last-mile Pickup and Delivery:

Last-mile delivery is a critical aspect of the supply chain. Companies face several challenges in ensuring timely and efficient delivery. 

However, there are several solutions that companies can implement to overcome these challenges and improve their last-mile delivery services.

Route Optimization:

Route optimization involves using software to determine the most efficient delivery routes. This can help reduce delivery times, fuel costs, and vehicle wear and tear. 

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Real-time Tracking:

Real-time tracking is another solution for pickup delivery service. 

This can track their delivery vehicles and provide customers with accurate delivery times. 

This can help reduce delays and improve customer satisfaction.

Alternative Delivery Methods:

Businesses can use drones to deliver packages to remote areas.  

Similarly, the use of robots to deliver packages to customers’ doorsteps.

Businesses can apply these solutions to delivery at the last mile.

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For Pickup Delivery Services:

Companies can use route optimization and real-time tracking to ensure timely and efficient pickups.

For Local Delivery Services:

Companies can use alternative delivery methods to improve efficiency and reduce costs.

For Courier Pickups:

Companies can use real-time tracking to monitor their couriers and ensure timely pickups.

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Best Last-mile Delivery Companies Startups

Supply Chain & Logistics in the US have successfully implemented last-mile delivery solutions. 

Here, we would try to list companies that already tackled the problem of the last mile. 

And will try to explain what challenges they faced and how they overcame them. 


FedEx has implemented various last-mile delivery solutions, including optimizing residential deliveries, offering delivery of bulky items, testing electric carts, and expanding a trial of autonomous vehicles. 

However, they have also faced challenges, such as abandoning a project to develop last-mile delivery robots. Additionally, FedEx and UPS have begun to diverge in their last-mile delivery services, with FedEx focusing on expanding its autonomous vehicle trial and UPS focusing on expanding its drone delivery services. 

Despite these challenges, FedEx has continued to innovate and adapt its last-mile delivery solutions to meet the changing needs of its customers.

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UPS recently acquired Delivery Solutions, a software-as-a-service delivery orchestration platform. With this acquisition, they created an ecosystem that binds retailers and shippers for same-day delivery.


USPS faced challenges such as increasing package volumes, changing customer expectations, and competition from other delivery services. 

To overcome these challenges, USPS has implemented new technologies such as GPS tracking, mobile devices, and automated sorting systems. 

They have also optimized their delivery routes and expanded their network of delivery partners. Additionally, USPS has invested in employee training and development to improve its customer service and delivery efficiency. 

These efforts have helped USPS to improve its last-mile delivery services and remain competitive in the market.


Postmates has successfully implemented last-mile delivery solutions for pickup delivery services, local delivery services, and courier pickups. 

The company has faced several challenges in implementing these solutions, including managing the logistics of delivering goods in a timely and cost-effective manner, ensuring the safety and security of the goods being delivered, and dealing with regulatory issues.

To overcome these challenges, Postmates has invested heavily in technology and data analytics to optimize its delivery routes and improve its delivery times. 

The company has also worked closely with local retailers to understand their specific needs and develop customized solutions that meet their requirements. 

Additionally, Postmates has partnered with other companies in the logistics and transportation industry to leverage their expertise and resources. These efforts have helped Postmates become a leader in the last-mile delivery space.

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We’ve gotten used to getting things in seconds. Now how can a business charge for extra services like one-day delivery? 

In countries where labor is very expensive; door delivery is a very challenging task. As a solution to this, businesses can use pickup delivery. 

E-commerce businesses need to understand what are the needs of the end-users and adapt themselves accordingly.

Do you need the best last-mile pickup and delivery services for your business? Lading Cargo Logistics Texas is the right hand your business can count on. 


What Are The Duties of Last-mile Delivery?

The duties of last-mile delivery involve carrying the parcel from the transportation hub to its final destination. The delivery guy will be responsible to handle the parcel to customers.

What Is First-To-Last-Mile Delivery?

The first mile completes when your courier comes to the nearest delivery location for delivery. And the last mile is when your courier is handed over to a delivery boy. So, you can receive the courier.

What Is The Responsibility Of Delivery?

Every delivery guy has a specific route and schedule which he needs to follow. Apart from this, whenever a delivery vehicle arrives; loading, unloading, preparing, inspecting, and operating it is also the responsibility of delivery.

What Is An Example of Last-mile Delivery?

Amazon and FedEx are two examples that provide last-mile delivery to their clients.