{"id":1235,"date":"2023-10-25T04:36:17","date_gmt":"2023-10-25T04:36:17","guid":{"rendered":"https:\/\/ladingcargo.com\/blog\/?p=1235"},"modified":"2024-10-18T12:25:49","modified_gmt":"2024-10-18T12:25:49","slug":"estes-express-recovers-from-cyber-attack-returns-to-normal-operations","status":"publish","type":"post","link":"https:\/\/ladingcargo.com\/blog\/estes-express-recovers-from-cyber-attack-returns-to-normal-operations\/","title":{"rendered":"Estes Express Recovers from Cyber Attack, Returns to Normal Operations"},"content":{"rendered":"<p>LTL carrier Estes Express has now restored all systems and resumed normal operations after suffering a significant cyberattack in early October.<\/p>\n<p>According to Estes Express President Webb Estes, the company&#8217;s technology environment has been hardened and rebuilt to be even more secure than before. Estes praised the company&#8217;s customers for their patience and loyalty throughout the disruption caused by the cyberattack.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/ladingcargo.com\/blog\/estes-express-recovers-from-cyber-attack-returns-to-normal-operations\/#Scope_of_the_Cyberattack\" >Scope of the Cyberattack<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/ladingcargo.com\/blog\/estes-express-recovers-from-cyber-attack-returns-to-normal-operations\/#Industry_Impact\" >Industry Impact<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/ladingcargo.com\/blog\/estes-express-recovers-from-cyber-attack-returns-to-normal-operations\/#Customer_Loyalty_Crucial\" >Customer Loyalty Crucial<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/ladingcargo.com\/blog\/estes-express-recovers-from-cyber-attack-returns-to-normal-operations\/#Enhanced_Security_Implemented\" >Enhanced Security Implemented<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/ladingcargo.com\/blog\/estes-express-recovers-from-cyber-attack-returns-to-normal-operations\/#No_Indication_of_Data_Breach\" >No Indication of Data Breach<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/ladingcargo.com\/blog\/estes-express-recovers-from-cyber-attack-returns-to-normal-operations\/#Industry_Cyber_Threats\" >Industry Cyber Threats<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/ladingcargo.com\/blog\/estes-express-recovers-from-cyber-attack-returns-to-normal-operations\/#Moving_Forward_after_Cyberattack\" >Moving Forward after Cyberattack<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Scope_of_the_Cyberattack\"><\/span>Scope of the Cyberattack<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The cyberattack on Estes is believed to have begun around October 2nd. The attack disabled many of Estes&#8217; internal systems and disrupted services for customers.<\/p>\n<p>Specific functions impacted included Estes&#8217; API connections, image document retrieval, invoicing capabilities, website and phones. Estes worked diligently to restore each system, with the most critical operations back online within two weeks.<\/p>\n<p>On October 24th, Webb Estes confirmed all systems had been fully restored. He did not provide details on the root cause or extent of the cyberattack. As a private company, the financial impact on Estes will remain undisclosed.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Industry_Impact\"><\/span>Industry Impact<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>According to executives at other leading LTL carriers, the Estes cyberattack did not significantly shift business to competitors. This suggests Estes was able to maintain most customer relationships despite the disruption.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Customer_Loyalty_Crucial\"><\/span>Customer Loyalty Crucial<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Webb Estes expressed gratitude to Estes customers who continued shipping with the company throughout the cyberattack recovery period. He indicated that customer loyalty motivated Estes employees to restore services quickly and securely.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Enhanced_Security_Implemented\"><\/span>Enhanced Security Implemented<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In addition to recovering compromised systems, Estes also took action to improve its security defenses. The company has hardened its technology environment with new safeguards intended to prevent and protect against future cyberattacks.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"No_Indication_of_Data_Breach\"><\/span>No Indication of Data Breach<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Notably, there have been no reports of a data breach at Estes in relation to the cyberattack. It appears the attackers disrupted business operations but did not steal sensitive customer or corporate information. This likely helped maintain customer confidence.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Industry_Cyber_Threats\"><\/span>Industry Cyber Threats<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Cyberattacks are an increasing threat across the transportation and logistics industry. LTL carriers like Estes are attractive targets given their central role in supply chains.<\/p>\n<p>The high-profile attack on Estes highlights the need for companies to continuously strengthen cybersecurity. Customers also need assurance that their data is protected.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Moving_Forward_after_Cyberattack\"><\/span>Moving Forward after Cyberattack<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>By responding quickly, communicating openly, and implementing enhanced defenses, Estes maintained trust and confidence after the cyber incident.<\/p>\n<p>With systems restored and operations back to normal, the company can now focus on servicing customers and recovering any lingering business impacts from the attack.<\/p>\n<p>The experience also serves as a reminder to the industry of the ever-present cyber threat. LTL carriers and other logistics providers must make cybersecurity a top priority now and in the future.<\/p>\n<p>By leveraging their expertise and resources, <strong><a href=\"https:\/\/ladingcargo.com\/\">Lading Logistics<\/a><\/strong> aims to provide efficient and reliable international shipping and logistics solutions for their clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>LTL carrier Estes Express has now restored all systems and resumed normal operations after suffering a significant cyberattack in early October. According to Estes Express President Webb Estes, the company&#8217;s&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1236,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[131],"tags":[],"class_list":["post-1235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Estes Express Recovers from Cyber Attack<\/title>\n<meta name=\"description\" content=\"Estes Express back running after October cyberattack; President credits customer loyalty for driving swift, secure system restoration.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ladingcargo.com\/blog\/estes-express-recovers-from-cyber-attack-returns-to-normal-operations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Estes Express Recovers from Cyber Attack\" \/>\n<meta property=\"og:description\" content=\"Estes Express back running after October cyberattack; 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